Self-Service Phone Change For EPIC Accounts

Before you can reset your own Epic password,

Verify that your Community Health account has been registered with Microsoft Authenticator.

The reset process will not succeed until this step is completed

If you are re-registering a new phone for Microsoft Authenticator:
Please delete the MNHC account from the Microsoft Authenticator app

on your new phone first.
If you don’t remove it, the re-registration will fail.